fastProject crashes every time I click on a fastProject tab

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Overview of the Problem

In a few of instances, we’ve found after installing fastProject, fastProject crashes every time you click on any of the fastProject tabs in the ribbon. The problem is due to an update in Microsoft Project that was released in the June 2020.

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Solution

The solution is to update your Microsoft Project. At a minimum, it should be later than the above update.

fastProject Fix Due To Recent Microsoft Project Update

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Background

On July 14th, 2020, Microsoft released an update for Microsoft Project for 2010, 2013 and 2016. This update causes fastProject to not open when double-clicking on the fastProject icon.

This problem has been addressed with the release of fastProject 4.10.0. After installing, there are now two ways to open fastProject:

  1. Double-clicking on the fastProject icon (as usual) or

  2. Double-clicking on a Microsoft Project (mpp) file. There is now no need to open fastProject first.

fastProject still doesn’t work after installing

After installing version 4.10.0, if fastProject doesn’t work, it can be one of two things:

  1. You need a license key. If you have an older version of fastProject that required the PC Name rather than a license key, you need to go through the following steps to obtain a license key (https://lateralworks.com/tools/2020/3/23/activating-fastproject).

  2. The Global did not get installed in the correct location and may have to moved manually:

    • First, navigate to the folder:

      • For MS Project 2013: c:\Users\<username>\AppData\Roaming\Microsoft\MS Project\15\1033

      • For MS Project 2016: c:\Users\<username>\AppData\Roaming\Microsoft\MS Project\16\en-US

    • Second, look at the file size of the file Global.mpt.

      • If it is less than 2 MB, it means the Global.mpt did not get installed and can be installed by navigating to c:\Program Files\fastProject\System (or c:\Program Files (x86)\fastProject\System) and copying the Global.mpt file to the location in the previous step

      • If it more than 10 MB, then the Global.mpt file has been installed correctly. In this case, please contact us directly to resolve this problem.

  3. If you have been sent a Global.mpt file from lateralworks, please also install it it either:

    • c:\Program Files\fastProject\System (64-bit MS Project) or

    • c:\Program Files (x86)\fastProject\System (32-bit MS Project)